Privacy
Who is responsible
ENCORE-PERFORMANCE LTD, 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom — contact [email protected].
What we collect and why
- Your e-mail address and the order (file, price, times, the confirmations you ticked) — to deliver the file and send order e-mails.
- Invoice billing details — name, company, address and VAT number, if given on an invoice — to issue it.
- Files you attach to a file converter — read on our server for the length of the request, to do the conversion, and not stored or logged. A paid order keeps a fingerprint (a hash) of the original package, not the package, so that the payment applies to that package, and how many bytes each build changed, to detect misuse of an order.
- Payment details from Stripe — card brand, last 4 digits and card country, never the full card number. Stripe processes the payment as an independent provider.
- Technical data — IP address, country and browser of the checkout and of downloads, to prevent fraud and abuse (for example rate limits).
- Messages you send us by e-mail — to deal with them.
How long we keep it
Delivered files are deleted after a few days. Checkouts that were never paid are deleted after 30 days. IP addresses and browser data of an order are removed after about 18 months. Order records are kept as long as accounting and tax law require.
Who receives it
Only the providers that run the shop for us: Stripe (payments), Cloudflare (all traffic to this website passes through it, including files you attach to a converter), our e-mail provider, our hosting provider and Telegram, which carries order and payment notifications to the shop's staff. We do not sell your data and do not use it for advertising.
Your rights
You can ask for a copy of your data, its correction or deletion (where the law allows) by writing to [email protected]. You can also complain to your data-protection authority.