Terms of sale
Ces conditions générales de vente sont rédigées en anglais et seule la version anglaise fait foi. Elles s'appliquent à tout achat sur le site, y compris depuis les pages en français.
The short version
- The price is €18 per original file; an original with its WinOLS map pack costs the price shown on its page (from €54). That is the total you pay. Card, Apple Pay or Google Pay, processed by Stripe.
- Your card is authorised at checkout and charged only when your file is ready. If we cannot provide the file, your card is not charged.
- The file is e-mailed to you, usually within minutes. Files that have to be prepared by hand can take several hours — normally within 24 hours.
- You get the original read only, as a ready-to-use .bin file — no full backups, EEPROM, SGO or VBF files.
- All sales are final: no refunds, no returns, no exchanges, and no guarantee that the file suits your vehicle or tool (section 8).
- We keep your file for 7 days only — save your own copy.
- File converters work differently: a paid step is charged when you pay, and you get the built file on the page, not by e-mail. All sales are final there too (section 17).
1. About these Terms
These Terms of sale (“Terms”) apply to every purchase on originalecu.com: buying an original ECU file — alone or together with its WinOLS map pack — or a paid step of a file converter (section 17), by card, without creating an account. They form the contract between you and us for that order. How we use your personal data is explained in our Privacy policy.
In these Terms, a “consumer” is an individual buying wholly or mainly for purposes outside their trade, business, craft or profession. Where a rule applies differently to consumers and to business customers, we say so.
Please read these Terms before you order. You accept them by ticking the boxes at checkout. Purchases are intended for adults (18 or over). Your order page and order e-mails record the statements you confirmed and the version of these Terms you accepted. You can also print this page or save it as a PDF.
2. Who we are
OriginalECU is provided by ENCORE-PERFORMANCE LTD, trading as OriginalECU (originalecu.com), 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom. “We”, “us” and “our” mean ENCORE-PERFORMANCE LTD.
You can contact us by e-mail at [email protected]. Please quote your order number whenever you contact us about an order.
3. What you buy
Each file page describes one original ECU file by its identifying numbers — such as the hardware (HW) and software (SW) numbers, and the calibration where shown — together with the vehicle and ECU it comes from.
- You receive the original read of that ECU, delivered as a ready-to-use .bin file. If a read consists of several files, you receive them in one ZIP archive.
- The file is supplied as held in our supplier’s database. We do not change its contents.
- It is the original read only. It is not a full backup and does not include EEPROM, SGO or VBF files.
- Different tools and reading methods expect different file sizes and formats. Checking that the file suits your tool is your responsibility.
- Before you buy, check that the HW/SW numbers on the page match your ECU. Vehicle details (model, engine, power, years) are given as a guide; the identifying numbers define the file.
- Apart from the file converters (section 17), we sell files only: no tuning services, no tuning support, no modified files and no checksum corrections.
- Original + WinOLS map pack. For some files you can buy the original read together with its WinOLS map pack, at the price shown on the page. You receive one ZIP archive: the original read as a .bin file and a CSV file with the map definitions of that software version (map names, categories, sizes, axes and positions) for import into WinOLS, plus a short guide. The map pack holds map definitions only — no tuned values — and fits that software version only. Importing it into your WinOLS, and checking that your WinOLS version can do so, is your responsibility.
4. Placing an order
- On the file page, choose Buy and enter your e-mail address twice. Use an address you check — temporary or disposable mailboxes are not accepted.
- Confirm the following statements by ticking them:
- Pay in the secure Stripe payment form.
Your order is placed when you complete payment in the payment form (your card is authorised at that point, see section 5). We then confirm it on your order page and by e-mail, with your order number and the statements you confirmed. The contract between you and us is made when we send that confirmation.
Your order page shows the status of your order as it progresses. If you made a mistake in your e-mail address, you can correct it there (a limited number of times).
We may decline or cancel an order if the file is not available from our supplier or if we reasonably suspect fraud or misuse. If we do, we tell you, and we release the authorisation — your card is not charged.
5. Price and payment
The price is shown on the file page and in the payment form (currently €18 per original file; an original with its WinOLS map pack from €54). It is the total price you pay: there are no delivery or other charges from us. Your bank may charge its own fees, for example for currency conversion or foreign payments.
We accept credit and debit cards, including cards in Apple Pay and Google Pay. Payments are processed by Stripe. You enter your card details in Stripe’s secure form; we never see or store your full card number. Your bank may ask you to confirm the payment (3-D Secure).
When you are charged. At checkout your card is only authorised: the amount is reserved and may show as pending on your account. We take the payment only when your file is ready and sent to you. If we cannot provide the file, we cancel the order and release the authorisation, so your card is not charged. How quickly a released reservation disappears from your account depends on your bank.
6. Delivery
After your payment is confirmed, we prepare your file. Most files are delivered within minutes.
- Some files have to be prepared by hand first. This can take several hours — normally within 24 hours. Your order page shows when this is the case.
- We can deliver a limited number of files each day. If the day’s capacity has been reached, your order moves to the next delivery window, which opens after 00:05 Central European Time (Berlin time). When we know this before you pay, we say so on the file page.
- Delivery times are estimates. If we cannot obtain your file at all, we cancel the order and release the authorisation — your card is not charged.
When your file is ready, we e-mail it to the address you gave us as a ready-to-use .bin file (a map pack, or a read of several files, arrives as one ZIP). The file is attached when it is small enough for e-mail, and the e-mail always contains a download link. The link in the e-mail is valid for 72 hours, and your order page shows a download button for as long as we keep the file. The file can be downloaded up to 5 times in total.
Keep your own copy. We keep the delivered file on our servers for 7 days only and then delete it. Please download it and save it as soon as you receive it.
Your file counts as sent when we make it available for download on your order page or e-mail it to you, whichever happens first. If our e-mail does not arrive, check your spam folder and your order page, or contact us.
7. No cancellation once the file is sent
At checkout you expressly ask us to start supplying your file immediately and acknowledge that you lose your right of withdrawal once the file has been sent. From that moment the order cannot be cancelled and there is no refund. The law allows this for digital content: regulation 37 of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Article 16(m) of EU Directive 2011/83/EU. (Without that request, consumers in the UK and the EU could cancel a purchase of digital content within 14 days.) Your request and acknowledgement are recorded with your order and repeated in your order e-mails.
Before the file is sent your card has only been authorised, not charged. If you write to us with your order number before then, we stop the order and release the authorisation — your card is not charged. No money has been taken, so nothing is refunded. If the file still reaches you after your message, please delete it.
You do not have to use any particular wording, but you may use this model form:
To: ENCORE-PERFORMANCE LTD, 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom, e-mail: [email protected]
I hereby give notice that I cancel my contract for the supply of the following digital content: ____________, order number ____________
Ordered on: ____________
Name: ____________
E-mail address used for the order: ____________
Date: ____________
8. All sales are final
All sales are final. We do not give refunds, accept returns or make exchanges — for example if you change your mind, chose the wrong file, your tool cannot use the file, or your tool needs a different file size or format.
This applies equally to an original file bought with its WinOLS map pack: no refund, return or exchange — for example if the map pack does not suit your WinOLS version, your project or your purpose.
Files are supplied as held in our supplier’s database. We give no guarantee that a file suits your vehicle, your ECU or your tool. Checking the HW/SW numbers, and what your tool needs, before you buy is your responsibility.
Only before the file is sent can an order still be stopped (section 7).
Nothing in these Terms limits or excludes any right or liability that cannot be limited or excluded by law.
9. Acceptable use
- You may use the file only for lawful purposes, such as repair, diagnostics or restoring an ECU that you own or are authorised to service.
- You must comply with all laws that apply to you and to the vehicle, including rules on vehicle emissions, type approval and road traffic. You are responsible for any modification you make with the file.
- You must not redistribute, publish, share, sell or resell the file or your download link, or upload the file to file-sharing sites or databases.
- Keep your order page link and download links private: anyone who has them can see your order status or download your file.
10. Intellectual property
The file contains software whose rights belong to their respective owners, such as the ECU or vehicle manufacturer. We provide the file for your own use as described in section 9. No ownership or other rights in the software pass to you.
Vehicle and ECU manufacturer names and part numbers are used only to identify the file. We are not affiliated with or endorsed by those manufacturers.
11. Our liability
If you are a consumer, we are not responsible for loss or damage that is not a foreseeable result of us breaking these Terms.
If you are a business customer, our total liability arising from or in connection with an order is limited to the price you paid for that order, and we are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss.
Writing files to an ECU. Writing (flashing) software to an ECU carries risk. Always make your own full backup with your tool before writing, and check that the file matches your ECU and your tool. To the extent permitted by law, we are not liable for damage resulting from writing a file you selected to an ECU — for example because it was not the right file for your ECU or tool, or because of a tool error, a power loss or an interrupted write.
This section applies subject to the last sentence of section 8.
12. Events outside our control
We are not responsible for delays caused by events outside our reasonable control, such as an outage at our supplier or payment provider. If this happens, your order page will show it, and if we cannot provide your file at all, your card is not charged. Before the file is sent you can also ask us to stop the order (section 7).
13. Questions and complaints
If you have a question or a complaint, contact us by e-mail at [email protected], quoting your order number.
If you are a consumer and are not satisfied with our answer, you can get free advice from a consumer advice service — in the UK, for example, Citizens Advice; in the EU, the European Consumer Centre in your country.
14. Governing law and courts
These Terms are governed by the law of England and Wales.
If you are a consumer, you also keep the protection of the mandatory consumer law of the country where you live, and you can bring a claim either in the courts of England and Wales or in the courts of the country (or part of the UK) where you live.
If you are a business customer, the courts of England and Wales have exclusive jurisdiction.
15. Changes to these Terms
We may change these Terms from time to time, for example to reflect changes in the law or in how our shop works. The version date at the top of this page shows which version currently applies to new orders. Your order is governed by the version you accepted when you placed it; we record that version with your order.
16. General
- The contract is concluded in English.
- If a court finds any part of these Terms invalid, the rest of the Terms continue to apply.
- The contract is between you and us. No other person has any rights to enforce it.
- If we do not enforce a right straight away, we can still enforce it later.
- We may transfer our rights and obligations under these Terms to another organisation; this will not affect your rights under the contract.
17. File converters
Some steps of the file converters on this site are free. A paid step, at present BIN → SOB of the Hino Denso SOB converter at €29 per package, builds a file out of your own original package and your own edited .bin. Sections 1, 2, 5, 7 to 16 apply to it, with “file” meaning that built file; the rules on delivery by e-mail and on our supplier do not. The contract is made when you complete payment, and “sent” means built for you.
This section also covers the free steps: by using one you accept what it says below about the firmware checksum, your files and no guarantee.
- What you buy. The supply of one built file, made from one package and your .bin. You get it on the page right after the payment. For 7 days after the payment we supply it again at no further cost, each time you build the same package with a new .bin from the link in your e-mail. A different package is a new purchase.
- When you are charged. Your card is charged when you complete the payment. The authorisation wording in sections 5, 7 and 12 applies to original files only.
- Check before you pay. The free check tells you whether the converter can read your files and how many bytes change. If it cannot, no payment is asked for.
- The firmware checksum is yours to correct. The converter does not calculate or correct the firmware checksum, only the checksums of the file format itself. You need WinOLS with a checksum module for your ECU, or another tool that corrects it. You confirm that you corrected the checksum before saving the .bin. If it is wrong, the ECU may refuse the file or the engine may not start. If you cannot correct it, do not buy or use this step.
- Your files. You confirm that you have the right to use the files you attach. They are read on our server for the length of the request and are not stored. An order keeps a fingerprint (a hash) of the original package, not the package.
- No cancellation once it is built. At checkout you request that we start right away and acknowledge that you lose your right of withdrawal once the file has been built for you. All sales are final (section 8), for example if your tool or ECU does not accept the file. If we cannot provide the built file at all, we return your payment.
- No guarantee. We give no guarantee that the result suits your vehicle, ECU or tool. The part of section 11 on writing files to an ECU applies. Always keep your own full backup.
- The whole converter. Buying a converter as a complete solution is a separate agreement. Its price and terms are on request, at [email protected].